Privacy Policy

Last updated: January 14, 2025

Welcome to Pristine Norfolk

This Privacy Policy describes how your personal information is collected, used, and shared when you visit www.pristinenorfolk.co.uk (the "Site").

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as "Device Information."

We collect Device Information using the following technologies:

Cookies
Log files
Web beacons, tags, and pixels
Wix analytics

Additionally, when you fill in the quote form we collect certain information from you, including:

Name
Email address
Phone number
Address
Company name

How We Use Your Personal Information

We use the information that we collect generally to:

Create a quote for you made through the Sites contact form
Communicate with you
Screen for potential risk or fraud
Provide you with information about our services
Improve and optimise our Site
To send you invoices for completed work

Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Wix to power our website. We also use Google Analytics to help us understand how our customers use the Site.

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us.

Data Retention

When you fill in the quote form on the Site, we will maintain your Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at Contact@pristinenorfolk.co.uk.

Additional Wix-Specific Information

Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to provide our services to you. Your data may be stored through Wix.com's data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall.